Shipping policy

ROSE IN GOOD FAITH RETURN POLICY UPDATE

As of August 21st, 2024, Rose in Good Faith will no longer offer cash returns. Instead, all eligible returns will be issued as store credit in the form of a gift card, which can be used toward your next purchase with us. Please note that, as we are a “DTC” brand, exchanges are not possible, and returns will not be refunded back to credit cards or other forms of payment.

To qualify for a return, products must be returned within 7 days of delivery. The items should be unworn, undamaged, and in their original packaging, including all accompanying documentation and materials. Certain items, such as “Final Sale” products and international orders, are non-returnable. Additionally, if we reasonably determine that a product was ordered through the use of a robot, other automatic devices, or software, we reserve the right to refuse the return or offer a refund.

When returning a product, it is essential that all original packaging, documentation, and materials are included. Unfortunately, we cannot accommodate returns without proper documentation or packaging, and we do not accept returns of worn or damaged products. Please be aware that original shipping costs will not be reimbursed. Upon request, we will generate a shipping label for your return.

Starting on August 21st, 2024, all approved returns will be issued as store credit in the form of a gift card. This store credit can be applied to any future purchase with Rose in Good Faith.

Please also note that we reserve the right to charge a restocking fee of 20% of the gross order amount in certain circumstances. These include cases where items are returned damaged, missing packaging or documentation, or when the return violates our Terms and Conditions. This fee may also be applied if we reasonably determine that the product was ordered through the use of a robot or other automatic devices or software.

This return policy is made in accordance with the best understanding of Ohio state laws governing sales and return policies. We appreciate your understanding and continued support as we make these changes. If you have any questions or concerns regarding this update, please do not hesitate to reach out to our customer service team.

Please email: Sales@roseingoodfaith.com